Returns & Refunds

We genuinely hope you love your new jewelry pieces and understand if you need to make any returns/exchanges. Kindly note that we do not accept returns/exchanges on any sale events or limited edition items.

1. RETURNS & EXCHANGES

  • We accept returns within 7 days of receiving your order.
  • To be eligible for a return, items must be in their original condition: unworn, undamaged, and with all original packaging attached.

Conditions for Return:

  • Jewelry must be returned in its original condition. We reserve the right to refuse returns if the item does not meet these conditions.
  • For hygiene reasons, we cannot accept returns on earrings or other items that have been worn or show signs of wear.

Process for Returns:

  1. Contact Us: Before returning an item, please email us at hello@slowxsteady.com to request a return authorization.
  2. Return Shipping: Once authorized, you will receive instructions on how to return your item and will be responsible for the cost of return shipping.
  3. Inspection: Upon receipt, we will inspect the item to ensure it meets our return conditions.
  4. Store Credit: Once confirmed, we will issue you a store credit.

Exchanges:

  • Exchanges are subject to the same conditions as returns. Please contact us to initiate an exchange.

2. REFUNDS

  • We do not offer refunds. Instead, returns will be processed as store credit. Store credit will be issued once the returned item is inspected and accepted.

Thank you for your understanding and grace in accepting our policies!